None of those critiques are new, and so they have been mentioned for many years. A few of the more moderen examples embody the 2019 report on digital authorities that recognized quite a few challenges with tradition, management, expertise, and abilities. In 2023, the audit report “Digital Transformation in authorities: addressing the boundaries to effectivity” identified that solely 4% of civil servants had been digital professionals, that the present abilities hole was getting worse, that legacy infrastructure was nonetheless pervasive, and that assist from senior leaders could not at all times exist. The report additional argues that many companies weren’t at a ‘nice’ normal and that “previous approaches have focussed on enhancing web sites and front-end screens, making companies ‘look good however not be good’”.
